Frequently Asked Questions
Find answers about ordering, delivery, payments, and returns at Liquid I.V. below.
Delivery Locations and Shipping Charges
We ship from the United States to all 50 states, including Alaska and Hawaii. Shipping is free on every order with no minimum purchase. We do not deliver to U.S. territories, P.O. Boxes, APO/FPO addresses, or other countries. Paid expedited shipping is not available.
Processing and Delivery Times
Processing takes 1 business day, followed by 3-5 business days in transit: an estimated 4-6 business days in total. Orders placed after 5:00 p.m. Eastern Time or on non-business days begin processing on the next business day. We process and dispatch Monday through Saturday, excluding U.S. public holidays. Carrier delays can affect these estimates.
Tracking an Order
We email tracking information after dispatch. Contact us with your order number if tracking is unavailable or a delivery appears to be delayed or missing.
Payment Options and Sales Tax
We accept Visa, Mastercard, and American Express online, plus cash on delivery. For payment on delivery, the carrier accepts cash or card. All payments are in USD. We do not collect sales tax on any products at checkout, and we charge no payment, cash-on-delivery, or handling fees.
Canceling an Order
Contact us before shipment to cancel. Paid cancellations are refunded to the original payment method; unpaid cash-on-delivery cancellations need no refund. After shipment, follow the return process.
Returns and Exchanges
Email your request within 30 calendar days after delivery. All products are covered. Change-of-mind returns must be unused, unopened, and in their original packaging. We also accept damaged, defective, and incorrect items; opening packaging to identify an issue does not automatically prevent a return.
We provide a prepaid return label after approval. Return shipping, exchanges, and replacement shipping are free, with no restocking fee. Replacement availability may affect an exchange; we offer a refund if the requested item is unavailable. Wait for authorization and address confirmation before returning anything.
Refund Timing and Destination
We inspect returns within 5 business days after receipt and issue approved refunds within 1-5 business days afterward, with a maximum of 10 business days for our total processing. Bank posting may take additional time. Online payments return to the original method; cash-on-delivery refunds are bank transfers to your designated account, arranged through our support email.
Customer Service
Liquid I.V.
Email: hotelgrand4@gmail.com
Phone: +1 855-400-2494
Address: 800 Sylvan Ave, Englewood Cliffs NJ 07632, United States
Hours are Monday through Saturday, 9:00 a.m.-5:00 p.m. ET, excluding U.S. public holidays. We reply within 1-2 business days. Throughout these policies, business days mean Monday through Saturday, excluding U.S. public holidays.